Update from Jan 01, 2022
GSTFurniture warranty obligations are limited to the terms set forth below:
The GSTFurniture warranty only covers items that are listed as being under the GSTFurniture.com warranty.
All items sold as new will include:
- A (1) year warranty from the manufacturer directly.
- Please contact us for additional information regarding the terms of a specific manufacturer’s warranty and what their services cover.
Our warranty service will only apply to product(s) purchased under our OPEN BOX condition. The length of the warranty period on our open box items will vary depending on the item. The product page will indicate this information.
The warranty requires the entire item(s) to be sent back to our facility for repair. Customers are responsible for the shipping costs associated with the warranty request. Parts and labor will be free only if the complete item is sent to us for repair. The repaired/replaced item must be sent back with common carrier only. A $75 – $99 shipping fee will be requested to return the warranty item back to you.
Items purchased under FINAL SALE or SALE OFF or DISCOUNT will not include warranty coverage.
GSTFurniture, as defined below, warrants this branded hardware product against mechanical defects under normal use for a period of TWELVE (12) YEARS from the date of retail purchase by the original purchaser (“Warranty Period”).
If a defect with the chairs mechanism arises and a valid claim is received within the Warranty Period, at its option, GSTFurniture.com will either:
* (1) repair the hardware defect at no charge, using new or refurbished parts, or
* (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
Warranty service will not cover cosmetic defects like broken seat or chair frame, mesh replacement or other specialized fabrics that were included on your initial purchase. Arm pads will not be covered under warranty. Accessory parts like lumbar pads, posture fit, headrest and casters are not covered under this service either.
We will not service any chairs that come back to us in pieces with all parts of the chair defective. The warranty service allows us to fix any mechanism failure such as height adjustment arm adjustment or tilt lock issues.
Parts provided by GSTFurniture.com in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective piece must be received back into warehouse before ANY replacement will be issued. Customers may be required to pay for special parts being requested in lieu of sending back the product for repair service, as parts and labor are only free if the item is sent back to us for servicing.
This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. Chairs are not to be used for standing upon, nor must the weight loading capacity be exceeded. Any damage to castors or gas lifts due to abuse or misuse will invalidate the warranty.
This Limited Warranty does not cover:
- The purchaser’s own fabric;
- efects caused by improper assembly or dis-assembly;
- Defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;
- Cosmetic damage;
- Labor or assembly costs;
- Damage caused by a carrier or transportation of the product from one location to another,
- Daily usage in excess of a single work shift.
The warranty included with purchase is non-transferable and will only apply to the initial purchaser. The warranty becomes void if product is resold to another party.
Except as provided herein, GSTFurniture.com makes no other express or implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose. GSTFurniture.com is limited in its duty and shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. The warranty service we provide will only to our U.S customers. If you have forwarded the merchandise outside the Contiguous U.S. the warranty will be void.
Price Match requests must be submitted PRIOR to placing an order. We are unable to make any price adjustment after an order has been placed.
Customers can request a price match by completing the Price Matching Form provided on our website. The item(s) being requested for the price match must be in stock, offered with the same services we provide, and be offered with a total lower price.
GSTFurniture.com reserves the right to approve any price matching requests.
WHAT IS AN “OPEN BOX” PRODUCT
The “Open Box Specials” featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today.
“Open Box” simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, reupholstered or the price has been reduced due to an overstock of open box inventory.
Our “Open Box” products are in excellent working condition with only minor cosmetic wear and will include a GSTFurniture.com warranty.
GSTFurniture reserves the right to cancel any order for any reason including but not limited to a pricing error.
We reserve the right, at our sole discretion, to change, modify, or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately or even retroactively upon the posting thereof.
By making a purchase, you are deemed to have read and agreeing all of our terms and conditions.