Return Policy
RETURN POLICY
GSTFurniture has a 30 day return policy. If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund. All returned item(s) must be received back in our facility within 30 days of its receipt in the same condition it was received.
We provides every customer with a 100% satisfaction guarantee with our 30-day money back policy.
Items must be returned back with common carrier only, we do not allow in person drop-offs. Although purchases include free shipping to any location within the continental U.S., we do not provide this service for returning product. All shipping costs and arrangements associated with returned merchandise will be the customer’s responsibility.
Notice: We strongly suggest you hold on to the box in case a return is necessary. The item must be dis-assembled for the return process. ALL ITEMS MUST BE RETURNED WITH THE ORIGINAL BOX AND PACKAGING MATERIAL.
The 30 day return policy only applies to the initial shipment of product. We do not offer a return on item(s) that were sent back for exchange or repair service. Items that have been specially embroidered are not eligible for return.
The 30-day return will not apply to special clearance promotions we run from time to time on select items, that will be tagged as Final Sale. Items that are requested with a personal embroidery are not eligible for a return.
If the item being returned is part of our “Open box” clearance sale, a refund will be issued less a restocking fee of $50.00.
Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If there is a discrepancy or damage on a shipment, it must be reported upon delivery. A photo (or video) of the damage item(s) or discrepancy will be required within 24 hours from the time the merchandise is received. All original packaging material, boxes, and documentation must be kept for the return of incorrect or damaged shipments. We will attempt to resolve the issue with damage or discrepancy by first sending out replacement parts needed to remedy the issue. If the parts will not resolve the issue, arrangements will then be made for the pick up and exchange of the item.
Notice: You must obtain a return authorization to activate your 30-day return. Please contact our Customer Care department to receive your return authorization number.
WE WILL NOT ACCEPT ANY RETURNS PAST 30 DAYS. NO EXCEPTIONS.
If the merchandise was originally shipped via freight service (LTL) under our Free Shipping promotion, the initial shipping charges will be $150.00+ and deducted from the refund should you decide to return the product. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs and will cover CURBSIDE delivery only.)
Our Free Shipping promotion covers curbside delivery only. We do not offer white glove delivery. The shipment will be delivered to the loading dock only for orders that include multiple pieces.
If a shipment is refused or the recipient requests added services or a redelivery, or change of address at the time of the scheduled delivery, charges due to the refusal or the added services will be billed to the customer.
“Free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, address correction fee, return-shipping, customs and/or import/export fees, that get applied to the shipment after release.
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer. A return shipping fee of $75.00 will be charged for item(s) being refused or returned on our account with ground service. Charges of $250+ will be applied if the merchandise refused shipped via LTL/special freight.
Any carrier charges incurred due to incorrect or incomplete delivery address will be the customer’s responsibility.
Shipping addresses cannot be changed once the carrier is in possession of the merchandise.
QUICK SHIP:
- Quick ship fees are non refundable
Exceptions / non-returnable items
- Unfortunately, we cannot accept returns on sale items or gift cards.
- WE WILL NOT ACCEPT ANY RETURNS PAST 30 DAYS. NO EXCEPTIONS.
CANCELLATION POLICY:
Any orders canceled or refused after the item(s) already shipped out will be charged for the initial shipping and all applicable return shipping charges and restocking fees.
Any cancellation of an in-stock item is subject to a 5% cancellation fee.
Please email contact@gstfurniture.com with any cancellation requests.
GSTFurniture reserves the right to cancel your order for any reason including pricing errors.
HOW DO I RETURN AN ITEM?
Please contact customer service at services@gstfurniture.com for more information on returning an item.
Allow 24 – 48 hours for a reply